Hacked Website Repair
& Data Breach Response
Your site has been hacked, defaced or is leaking data. Brisbane engineers who contain it, clean it, find how attackers got in and give you the technical evidence your breach assessment needs.
- Contain & Clean
- Root-Cause Analysis
- Evidence for Your Board
Over a decade of website security expertise
Every Hour Counts After a Breach
A hacked website is rarely just a defaced home page. Attackers plant hidden admin accounts and backdoors, inject skimming or spam scripts, redirect visitors and quietly copy whatever data the site can reach.
If personal information may have been accessed, the Notifiable Data Breaches scheme expects organisations covered by the Privacy Act to assess the breach quickly, generally within 30 days, and to notify the OAIC and affected people when serious harm is likely. That assessment depends on knowing what actually happened.
Cleaning up without finding the way in usually means being hacked again within weeks.
We Contain It,
Clean It
and Find
the Way In
We Contain It, Clean It
and Find the Way In
We Contain It, Clean It
and Find the Way In
We start by containing the damage: locking down admin access, rotating credentials and keys, and taking a forensic copy before anything is cleaned. Then we remove malware, backdoors and injected scripts from the files, database and server.
Most importantly, we find how attackers got in, whether through an outdated plugin, an abandoned extension, stolen credentials or a vulnerable custom feature, and close it. You get a plain-English incident report covering what happened, what data the site could reach and what we fixed.
We give your legal and privacy advisers the technical facts. We don’t give legal advice.
Related Services
Why Organisations
Call Us
First
Why Organisations
Call Us First
Why Organisations
Call Us First
Root Cause, Not Just Clean-Up
Malware scanners remove symptoms. We find the vulnerability that let attackers in and close it, so the same hole isn’t used again.
Evidence That Stands Up
Timelines, affected files and the data the site could access, written up so your board and advisers can make the notification decision.
Data Breaches Notified to the OAIC in 2025
Days to Assess a Suspected Eligible Breach
Association Breaches Notified in 2025
Years Shipping Production Software
How It Works
Tell us what you’re seeing. We’ll advise on immediate steps to limit the damage while we get access.
Step 2: Contain, Clean
& Investigate
We lock down access, preserve evidence, remove malware and backdoors, and trace how attackers got in.
Step 3: Harden
& Report
We close the vulnerability, harden the site and deliver an incident report your board and advisers can rely on.
Brands We Have Helped
What People Say
Makes the Magic Happen
“Love the professional finishes . Dustin and the team know how to make the magic happen.”
Sam Hunter
Corporate Headshot Photographer
Always Shows Up
“I have hired Pixelbird many times to build websites and to host. I recommend Dustin and his team without question.”
Kym Bolger
Social Media Marketing
Responsive Professionalism
“Dustin is friendly and good to work with. He is good at finding better ways to provide solutions and automate the processes.”
Ivan Huang
CPA
What You Can Expect
What You Get
Pixelbird
Malware Scanner
Containment
With Us
Access locked down and credentials rotated
With Them
Not covered
Evidence
With Us
Forensic copy taken before clean-up
With Them
Files deleted, evidence gone
Malware Removal
With Us
Files, database and server cleaned by hand
With Them
Signature-based file scan
Backdoors
With Us
Hidden admins, cron jobs and shells removed
With Them
Often missed
Root Cause
With Us
The way in found and closed
With Them
Unknown, so it happens again
Data Exposure
With Us
What data the site could reach, documented
With Them
Not assessed
Incident Report
With Us
Plain-English report for your board
With Them
A scan summary
Blacklists
With Us
Google and email blacklist removal handled
With Them
Left to you
Hardening
With Us
Platform patched, logins and server hardened
With Them
A firewall plugin installed
Follow-Up
With Us
Monitoring so you know if they come back
With Them
None
Frequently Asked Questions
Our website has been hacked. What should we do right now?
Don’t delete anything yet. Change your hosting and admin passwords from a clean device, put the site into maintenance mode if it’s harming visitors, and call us. Preserving evidence makes it much easier to find out what happened.
Running WordPress? Follow our step-by-step guide: WordPress hacked? What to do now.
Do we have to report this to the OAIC?
If your organisation is covered by the Privacy Act and personal information was likely accessed in a way that could cause serious harm, it may be an eligible data breach that must be notified. We provide the technical facts; get legal advice on your obligations.
How did attackers get in?
Most often through outdated plugins or extensions, end-of-life platforms, weak or reused passwords, or a vulnerable custom feature. Finding the exact way in is part of every clean-up we do.
Will it happen again?
Not through the same hole. We close the vulnerability, harden the site and can monitor it afterwards. If the platform is end of life, we’ll plan a move to something supported.
Can you help if our developer has disappeared?
Yes. We regularly take over hacked sites nobody has maintained for years. We’ll get access, clean it up and give you a plan for keeping it secure.